Facing Off Against Fast-Casual CateringFoodService Director Magazine
Noncommercial caterers say the mammoth growth of fast-casual chains like Chipotle and Shake Shack hasn’t cut into their profits. But the have-it-your-way menus and relaxed, help-yourself experience are changing customers’ expectations for catering in a big way.
“The whole concept is this idea of personalization,” says John Cummins, Parkhurst general manager of resident dining at Bucknell University. “Not just in terms of taste, but in terms of health and allergens.”
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